Support centre

How can we help?

We're here for you. Pick whichever way suits you best and we'll take care of the rest.

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Sun to Thu 9:00 to 19:00 | Fri 9:00 to 13:00

Order tracking

Where your parcel is right now, and when it reaches you.

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FAQ

Answers to the most common questions, with no waiting.

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The app

Every workout and step-by-step guide, straight from your phone.

Discover the app

Returns

Every product comes with a 14-day trial, no questions asked.

Start a request

Shipping policy

Everything worth knowing about getting your order to you.

Instagram

Tips, workouts and inspiration, every day.

Our page

When will my order arrive?

We send your order out within 24 hours of purchase. Delivery is with HFD and takes 3 to 7 business days for most areas. You'll get a tracking number by email.

More about shipping

Can I pay in instalments?

Yes. You can split the purchase into 3 easy interest-free payments. It's a good way to start training now and pay at a pace that suits you.

All payment details in the FAQ

How do I return a product?

Every product comes with a 14-day trial, no questions asked. Fill in a short form in our returns system and we'll handle the rest.

Start a return request

Is the machine suitable for beginners?

Definitely. Most of our customers start from scratch. The app has structured programmes for every level, from 10-minute workouts for complete beginners right through to advanced challenge sessions.

More about the app

How do I set the machine up the first time?

Setting up is quick and simple. Open it, fold it out and start. The setup guide is in the app, step by step, and within 5 minutes you're ready for your first workout. If anything isn't clear, we're here to help.

Full guide in the app

What's included with delivery?

Free delivery to your door with HFD. You also get a setup guide, access to the app with 70+ workouts, and personal support on WhatsApp.

Full shipping policy