Shipping policy

Last updated 24.04.2026

Shipping policy

1.       Delivery of the Pilatix machine is free of charge anywhere in the country.

2.       The company provides full liability for the shipment - in the event of loss, damage or a fault during transit up to the moment the product reaches its destination, the company will handle it at its own expense and will arrange either a replacement product or a full refund, at its discretion. This liability applies to the physical product only, and may in some cases appear under the "gifts" clause or as an item purchased separately.

3.       Delivery time is approximately 3 to 7 business days for most areas of the country. The company will arrange delivery of the product to the address entered by the customer when placing the order.

4.       Digital products - the following digital products are not physical products and are not sent by post:

4.1.       Nutrition plan - a web application sent as a link in the order confirmation email. It is not a physical book or a printed product.

4.2.       Digital guidance - a link to view an instructional video or videos online.

4.3.       App subscription - access to the PILATIX app, available to download free of charge from the iOS and Android stores.

5.       The company delivers within the State of Israel only. Collection in person is not available.

6.       Shipping of accompanying or additional products may incur separate delivery charges, which will be shown on the order page. Different products may be dispatched separately and at different times, in which case each shipment may be charged separately. The company does not undertake to combine shipments of products purchased together.

7.       For areas beyond the Green Line and for remote localities, delivery time may reach up to 14 business days.

8.       If the product was ordered while out of stock, delivery times may change accordingly.

9.       Business days are Sunday to Thursday only, and do not include Fridays, Saturdays, festival eves or festival days.

10.    Where the courier company has been unable to arrange delivery with the customer after several attempts, the shipment will be returned to the warehouse and may be sent again for an additional delivery charge, borne in full by the customer.

11.    In areas with restricted access for security reasons, the company may make the products available to the customer at a nearby and reasonable location, arranged with them in advance.

12.    The customer may authorise the courier to leave the products outside their door or in another reasonable place (with a neighbour, for example). In that case sole responsibility for the products passes to the customer, who will have no claim against the company for loss, theft, damage or any other harm to the products.

13.    By accepting this shipping policy the customer authorises the company to pass their details and the list of products purchased to the courier company. The company may require the customer to be present at the delivery address and to present identification if needed.

14.    Where the company assesses that it will not be able to meet the stated delivery time and the new delivery time does not suit the customer, the company may cancel the order and refund the payment in full, with no further claim or demand on the customer’s part.

15.    Delivery times do not include delays arising from strikes, the security situation, war, natural disaster or any other event outside the company’s control.