Terms of service
Last updated 23.4.2026
Terms of use – PILATIX
1. Introduction
1.1. Use of the PILATIX app and of the site at www.pilatix.co.il, an e-commerce site, allows among other things the purchase of various products, including Pilatix machines, accompanying Pilates equipment, digital guidance and a nutrition plan (hereinafter: "the site", "the app" or "the service"). The app and the site are subject to the terms of use set out below (hereinafter: "the terms of use") including the provisions of the privacy policy and subject to any law. Use of the site constitutes your express agreement (hereinafter: "the user" or "the customer") to those terms.
1.2. Use of the site is for lawful purposes only and is permitted solely to users who are legally competent, or to corporations.
1.3. The purpose of the terms of use is to clarify the relationship between the operator of the PILATIX site, ס.א.ר סקייל בע"מ, company number 517354205 (hereinafter: "the operator" or "PILATIX") and any person and/or entity entering the site and/or using the operator’s services. Use of the site constitutes your agreement to these provisions and terms and your undertaking to act in accordance with them. If you do not agree to all of the terms of use, do not use the site. The operator reserves the right to terminate your use of the site if you fail to comply with one or more of the terms of use.
1.4. It is noted that the operator does not manufacture the products itself.
1.5. The terms of use govern your access to the site and/or the app and apply to any use you make of it, including of the information, content and services appearing on it or in links to other sources of information provided on it or through it, as well as to any provision of information, and they form the legal basis for any engagement or action taken in that framework.
1.6. The operator reserves the right to terminate your use of the site if you fail to comply with one or more of the terms of use set out below, and reserves the right to update the terms of use from time to time, at its sole discretion and without any need to give prior notice. It is clarified that the binding and governing version of the terms of use is the version published on the site at the time of your use. Accordingly, before taking any action on the site you are asked to read the terms of use carefully, including the privacy policy. If you do not agree to all of the terms of use, please refrain from any use of the site.
1.7. In the terms of use and in all texts appearing on the site, the singular also means the plural and vice versa, and the masculine also means the feminine and vice versa, all according to context. The terms of use are drafted in the masculine for convenience only and involve no offence and/or discrimination of any kind.
1.8. These terms of use constitute the entire agreement between the parties and prevail over any earlier agreement, offer or representation, written or oral, concerning their subject matter. In any case of contradiction and/or inconsistency of any kind between the content of the site and the provisions of the terms of use, the provisions of the terms of use will prevail and apply.
1.9. It is hereby clarified that the operator may change and/or discontinue the site’s activity in whole or in part at any time, at its sole discretion and without any need for prior notice, and the user will have no claim against it in that regard.
1.10. The service operates around the clock, every day of the week, and may be used including for purchasing products at any time. That said, the site may be down owing to faults outside the operator’s control that may occur at any time and/or owing to various maintenance work and/or for other reasons, and the user will have no claim against the operator in that regard.
1.11. PILATIX works to ensure the availability of the app, but does not undertake that the digital service will operate continuously, without faults, or that it will be immune from unauthorised access or bugs. The company reserves the right to make changes to the app, to update, add or remove instructional content and features, or to take the app down for maintenance, at any time and without prior notice.
1.12. For any question, clarification, comment or problem concerning the service, you may contact the operator by email: pilatix.help@gmail.com \ pilatix.store@gmail.com or by WhatsApp on 054-242-9697, or by any other means set out on the site. It is hereby clarified that the contact details listed above and the operator’s availability times may change at its sole discretion and without prior notice, and the user will have no claim against it in that regard.
2. Definitions
2.1. "the content" means the site, the app, product information, the online pages included in them, the classification, arrangement and presentation of the information and any other form of illustration included in them, in mailings and in text messages.
2.2. "the service" means the app, the site, including accompanying instructions and guidelines, related products and services, accompanying personal support services, if and to the extent given, and any change and/or correction of the foregoing as may be completed by the operator from time to time at its sole discretion.
2.3. "site errors" means any interruption in the availability of the site and/or the app caused by reasons not under the operator’s direct control.
2.4. "you" and "users" mean, among other things, individuals and entities authorised by the operator to use the service, as well as your employees, advisers, contractors and agents and/or third parties with whom you conduct business.
2.5. "products" mean all the products appearing on the site or in the app.
2.6. "your data" means all data and/or electronic information submitted by you and/or collected by the operator during use of the site and/or the app.
3. Purchasing products on the site; placing orders, payment, supply of products and deliveries
3.1. The operator endeavours to ensure that all the details, descriptions and product images appearing on the site are correct. However it is emphasised that the appearance of the product on your device’s display may differ from its actual appearance owing to differences arising, among other things, from the display settings and screen quality of your device. In any event it is clarified that the product images appearing on the site are for illustration only unless stated otherwise, and do not bind the operator in any way.
3.2. Payment on the site may be made by credit card subject to approval by the card company, or by any other means as determined from time to time by the operator. It is clarified that the operator may change the methods and/or means of payment and/or the ways of placing an order at any time at its sole discretion and without prior notice, and the user will have no claim against it in that regard.
3.3. Supply of products purchased on the site for which full consideration has been paid may be carried out by delivery to a place chosen by the user in accordance with the delivery areas determined by the operator as set out on the site. The operator may change the methods of supply and/or the delivery areas and/or the delivery countries from time to time at its sole discretion and without prior notice, and the user will have no claim against it in that regard.
3.4. Ordering products for delivery may involve a delivery charge at the price shown on the site, in addition to the total cost of the products ordered. The operator reserves the right to update delivery charges from time to time at its sole discretion and without prior notice, and the user will have no claim against it in that regard. In addition, for orders to a country outside Israel, to the extent this is possible as set out on the site, taxes including import duties may apply, which will be added to the price of the product and paid by the customer.
3.5. There may be delays in the delivery date owing to reasons not dependent on the site operator and outside its control including, but not limited to, force majeure, a sensitive security situation in the delivery area, extreme weather, natural hazards (earthquake, flood etc.), other hazards (such as fire, road closures, epidemics etc.) and delays arising from strikes and/or orders of a governmental authority by reason of which the delivery cannot temporarily be made, and the customer will have no claim against the operator for such a delay. It is clarified that such a delay will not release the customer from their obligation to pay for their order.
3.6. The operator will not be liable for delays outside its control and/or originating with the customer, including but not limited to difficulties in making contact with the customer or the customer’s failure to collect products. Such a delay will not be treated as a breach of the operator’s undertakings to supply the product, and will not release the customer from their obligation to pay for their order. It is noted that if within 45 days the products have not reached the customer for reasons other than an act and/or omission of the operator (for example where the customer cannot be contacted), the customer will be regarded as having waived their order and the operator will be entitled no longer to supply the product to them, without the customer being entitled to any refund. This clause will also apply to a product delivered to a workshop for repair, to the extent this is possible, which has not been collected by the customer within that period.
3.7. The manner of packing the products will be at the operator’s discretion, and the customer will have no claim against the operator in that regard.
3.8. The prices of the products on the site are not necessarily identical to the prices of the products anywhere else including, but not limited to, on the operator’s business pages on social networks or in the operator’s shops. In any event the prices appearing on the site are the governing prices for any purchase of products made through the site.
3.9. It is clarified that the binding price of the product is the price appearing at the time the order is completed and not at the time the product is added to the shopping cart.
4. Changing and cancelling an order, cancelling a transaction and returning products
4.1. The operator’s policy on returning products and cancelling transactions is subject to the provisions of the Israeli Consumer Protection Law, חוק הגנת הצרכן תשמ"א-1981, and the customer may cancel their order and/or return the products that have reached them subject to the provisions below.
4.2. The operator endeavours to ensure that all the details, descriptions and product images appearing on the site are correct. However it is emphasised that the appearance of the product on your device’s display may differ from its actual appearance owing to differences arising, among other things, from the display settings and screen quality of your device. In any event it is clarified that the product images appearing on the site are for illustration only unless stated otherwise, and do not bind the operator in any way.
4.3. The operator emphasises that the customer must check that the products they have received match the details of the order as they placed it. To the extent there is a discrepancy between the products ordered and the products actually received (for example a particular product model does not match the product ordered), the customer must notify the operator of such a discrepancy within three business days. If the customer has not notified the operator within that period, the customer will be regarded as having confirmed that the order and the delivery match, and the customer will have no claim against the operator in that regard.
4.4. Cancelling a transaction and returning products under it may be done within a period of up to 14 days from the date the order was received. In order to cancel the transaction the customer must contact the operator and give notice of their wish to cancel. After receipt of the customer’s notice of cancellation, and provided it is given within that period, the operator will arrange with the customer how the product is to be returned. It is clarified that it is the customer’s responsibility to arrange the return of the products to the operator and that such return will be at the customer’s expense.
4.5. On receipt of the returned products by the operator, and subject to its examination of the condition of the products on their return and its confirmation that they are in order, the operator will refund the customer’s money for the order, the operator being entitled, at its discretion and subject to the provisions of law, to charge a cancellation fee of up to 5% of the value of the product whose order was cancelled or 100 ₪, whichever is the lower, the cancellation fee including delivery charges to the extent they were charged, as well as clearing commissions actually paid. The provisions of this clause regarding cancellation fees will not apply to a cancellation made by reason of a defect in the product ordered in accordance with the provisions of the Israeli Defective Products Liability Law, חוק האחריות למוצרים פגומים, תש"ם-1980, and/or a discrepancy between the product’s characteristics as they appear on the site and the product’s actual characteristics, and/or unavailability of the product in stock, in which case no cancellation fee will be charged to the customer, all subject to the operator’s examination of the customer’s claims of discrepancy and/or defect and/or unavailability, as applicable.
4.6. The operator reserves its right to cancel a transaction for the purchase of a product on the site where it emerges that there was a good-faith error in the price of one of the products on the site.
5. Liability and absence of liability; safe use
5.1. The operator will not bear liability for any damage, direct or indirect, caused to the products sold on the site, or to users as a result of faulty use, dismantling the products or an attempt to dismantle and assemble them.
5.2. The stock of products on the site may change from time to time and there may therefore be shortages of some of the products appearing on the site. In the event of a shortage of particular stock, the customer will not be charged for that product which was out of stock.
5.3. The operator makes every effort to ensure that the information about the products appearing on the site matches the product sold. However there may at times be good-faith errors regarding the details and information about the products as they appear on the site, and therefore before purchasing the product its details and components should be read carefully. Where in good faith a user has been supplied with a product that does not match its description on the site, the user may contact the operator and arrange the return of the product to the operator.
5.4. The operator does not undertake that the links on the site, to the extent they appear, will be functional and/or will lead to an active website. The presence of a link to a particular site on the site does not mean that the site’s content is reliable and/or complete and/or up to date, and the operator has no control over such content, and therefore the operator will bear no liability in that regard.
5.5. The operator is not responsible for any damage caused to the customer as a result of a purchase on the site including, but not limited to, cases in which the purchase, including payment for it, is made without the customer’s consent and/or knowledge and/or incorrect entry of a delivery address for the order and/or incorrect entry of credit card details; as well as cases of a communications fault owing to an act and/or omission of communications providers. The customer also undertakes to use the products ordered in accordance with their purpose and in a safe manner, and the operator will have no liability for any damage, including bodily injury, caused to the customer as a result of incorrect use of the products.
5.6. The instructions for use of each of the products, to the extent they exist, must be read carefully. It is clarified that the ordering user is solely responsible for any use of the product and the product must not be used for a purpose other than that for which it was created and sold.
5.7. The operator does not promise or undertake that visible results or other results will be achieved, including toning, weight loss, improvement in physical fitness or in the health of the customer or user as a result of using the products sold on the site; results depend on the customer or user, on the frequency and manner of correct use of the products, on the customer’s or user’s health and nutritional state and so forth.
5.8. It is clarified to the customer and the user that use of the products and the information appearing on the site does not replace professional advice, including medical advice, nutritional advice or physical fitness advice. The customer or user should consult a doctor, a nutritional adviser or any other party in order to adapt the recommendations appearing on the site. The operator will not be liable for any damage caused to the customer, the user, or any party whatsoever, as a result of using the products sold on the site, or as a result of applying fitness and nutrition recommendations appearing in the products or on the operator’s site. The customer or user uses the products on their own judgement and at their own responsibility, and is aware that they have the option of consulting professionals before beginning to use the products, and no liability will be imposed on the operator in any case whatsoever.
6. Benefit of using the guidance app
6.1. Customers who purchase PILATIX Pilates machines of the models participating in the offer (as defined and detailed on the site from time to time) will be entitled to receive access to use the company’s guidance app for 180 days at no additional cost, from the date of purchase or the date the app is activated (as determined by PILATIX) ("the benefit period").
6.2. PILATIX may cancel the benefit, change its terms, or shorten the benefit period, from time to time, at its sole discretion and without notifying the customer, after the benefit period has elapsed.
6.3. It is hereby clarified that at the end of the benefit period the customer’s right to free use of the app expires. The company reserves the right, at its discretion, to condition continued use of the app on payment of periodic subscription fees. Should it be decided to charge, the customer will receive advance notice and will be required to give their express consent to payment in order to continue using the app; no payment obligation will apply and no automatic charge will be made without the customer’s consent.
7. Sale of the app as a separate digital product
7.1. Purchasing an app subscription as an independent product - without derogating from the foregoing, PILATIX reserves the full and exclusive right to offer the app and/or its guidance content as a separate and independent digital product, which is not conditional on the purchase of physical equipment.
7.2. Access to the app in this format will be offered to the general public in return for payment of monthly subscription fees (or other billing periods to be determined) or on other sale and/or use terms as determined by PILATIX from time to time at its sole discretion. Purchase and management of the subscription will be carried out, among other things, through the official third-party app stores (such as the Apple App Store and Google Play Store), and will also be subject to the terms of use, privacy policy and cancellation policy of those platforms.
8. Licence to use intellectual property (app and digital content)
8.1. All copyright and intellectual property rights in the app, including the instructional videos, the texts, the design, the interface, the source code and the trade marks, are the exclusive property of PILATIX. On registering for the app (whether under a benefit or for payment), the company grants the user a personal, limited, non-exclusive and non-transferable licence to use the app for personal and private purposes only (non-commercial). No content appearing in the app may be copied, photographed, recorded, broadcast, distributed, or used to create derivative works, without the express written approval of PILATIX.
9. Medical clarification and limitation of liability in using the app
9.1. The guidance content, workouts and fitness exercises presented in the app are provided as information and enrichment only and do not constitute individual medical, rehabilitative or professional advice. Use of the app and performance of the exercises are at the user’s full and sole responsibility. Before beginning to use the app and undertaking physical activity, the user must make sure their state of health permits it, and it is recommended to consult a doctor or a qualified professional. PILATIX, its employees and its instructors will bear no liability for any bodily harm, injury, health damage or direct or indirect property damage caused to the user or to any third party as a result of using the app’s content or performing the exercises demonstrated in it.
10. Direct marketing
10.1. The operator may offer users of the site to join the operator’s mailing list in order to offer them and inform them of sales promotions on the site, publications, innovations, personal benefits and other messages that update users about the operator’s activity and its various services, including by email messages and text messages (hereinafter: "direct marketing").
10.2. For the avoidance of doubt it is clarified that the provisions concerning direct marketing are subject to the provisions of law including the provisions of the Israeli Communications Law (Telecommunications and Broadcasting), חוק התקשורת (בזק ושידורים), תשמ"ב-1982.
11. Intellectual property
11.1. All intellectual property rights, including moral rights, economic rights, copyright, trade marks, trade names, patents, designs, trade secrets and any other right in relation to the products and the site including, but not limited to, the content, the design, the editing and the manner of presentation and editing of the information appearing on the site and the site itself including the products offered for sale on the site, are reserved exclusively to the operator.
11.2. Without derogating from the foregoing, the site, the online pages included in it, the classification, arrangement and presentation of the information, the advertisements and the mailings sent by the operator, including the classification, arrangement and presentation of the information and advertisements appearing in them and any other form of illustration included in the site and in such mailings, are the exclusive property of the operator.
11.3. The products and the content of the site, in whole or in part, and the products, may not be copied and/or reproduced and/or duplicated and/or used to prepare derivative works and/or changed and/or adapted for the purpose of distribution, publication, display, performance, transfer, broadcast, making available to the public, sale and/or any other act, without obtaining the operator’s prior written approval.
11.4. The user undertakes not to publish the content or part of it publicly, except on the terms set out on the site. The user also undertakes not to publish publicly any product and/or output of the information, whether printed or provided as a file on magnetic media or in any other form, and not to copy and/or reproduce and/or duplicate and/or prepare derivative works and/or change and/or adapt the content of the site in whole or in part for the purpose of distribution, publication, display, performance, transfer, broadcast, making available to the public, sale and/or any other act, without obtaining the operator’s prior written approval.
11.5. Ownership and intellectual property rights in third-party content, including images appearing on the site, are the property of the owners of the content, and may be subject to terms of use of third parties who granted the operator a lawful licence in respect of such content (hereinafter: "third-party agreements"). The operator does not claim ownership rights and takes no responsibility for any kind of such content displayed on the site. The user confirms that the terms of such third-party agreements will bind them in connection with their use of the service, including any future changes to the third-party agreements.
11.6. The operator respects the rights of third parties and takes the steps required in order not to infringe any right of third parties. To the extent a third party’s rights have been infringed in good faith, an infringement of intellectual property rights may be reported to the operator by email at the details appearing in these terms of use.
12. Use of private information and security
12.1. The operator respects the privacy of users of the site. Information regarding the privacy policy can be found in the privacy policy appearing on the site.
12.2. The operator’s site is secured using advanced security measures intended to ensure proper use and safe browsing of the site and to protect users’ privacy. Every user of the site and its services undertakes not to carry out any activity liable to disrupt the site’s operation including, but not limited to, stealing information about users and breaching the site’s security mechanisms. The operator will act against any such activity by every lawful means available to it, including blocking the user’s access to the site and taking legal proceedings against the user should they act as described.
12.3. The site may contain links to external third-party sites that are not the operator’s responsibility. The operator does not undertake that links on the site and/or within mailings and/or text messages sent to the user will be functional and will lead to an active website. The presence of a link to a particular site on the site does not mean that the site’s content is reliable and/or complete and/or up to date, and the operator will bear no liability in that regard. Without derogating from the foregoing, the operator is not responsible for any damage, indirect or direct, caused to the user and/or their property as a result of use of and/or reliance on the information and content appearing on the sites they reach by means of or through use of a link on the site.
13. Term and termination
13.1. This agreement will come into force on the day the user makes any use of the site, and will continue until the user ceases to use the service or upon the giving of notice by the operator.
13.2. The operator may change these terms from time to time at its sole discretion. Responsibility for keeping up to date with such changes rests with the user, by entering these terms of use from time to time. Use of the service at any time constitutes agreement to the updated and amended terms as they then stood.
13.3. The operator reserves the right to change or discontinue the service or part of it on the site, without prior notice. In the event of discontinuation of the service, the operator will not be liable to the user or to any third party for damage or loss.
13.4. The provisions concerning intellectual property and disclaimer of liability will remain in force after the user ceases to use the site.
14. General, jurisdiction and notices
14.1. These terms of use, including the privacy policy, constitute all that is agreed between the parties and prevail over any earlier agreement, offer or representation, written or oral, concerning their subject matter. No change, amendment or waiver of a provision of this agreement will be valid unless made in writing and signed or electronically confirmed by the party against whom such change, amendment or waiver is asserted.
14.2. The information and the service are offered to the user AS-IS, and the user agrees and confirms that the operator, its employees, its managers, its shareholders or anyone on their behalf will not be liable for any damage, direct or indirect, caused to the user and/or to a third party connected to the user by reason of the user’s use of the information and/or the user’s reliance on information displayed on the site.
14.3. These terms of use will be governed exclusively by the laws of the State of Israel. The exclusive place of jurisdiction for any matter concerning these terms of use and their use is the competent courts in the city of Tel Aviv-Yafo.
14.4. Any letter sent to the operator will be regarded as having reached its destination upon its dispatch by email, where the sender holds a delivery confirmation from the operator.